Chaticom AI Privacy Policy

Effective Date: 30/06/2024

Chaticom AI (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information in connection with our services, including our use of AI technologies.

1. Company Name and Contact Information

• Company Name: Chaticom AI
• Contact for Privacy-Related Inquiries: support@thechaticomai.com

2. Types of Information Collected

• Personal Information: We collect various types of personal information, including names, phone numbers, email addresses, job titles, company names, and, optionally, physical addresses. We may also gather details such as preferences and feedback from leads.
• Call Recordings: For quality assurance and training purposes, calls may be recorded and monitored.

3. Purpose of Data Collection

• Service Improvement: To enhance the quality of our services, including customer service and marketing strategies.
• Lead Qualification: To identify and prioritize potential customers.
• Market Research: To gather insights into market trends and customer needs.

4. AI Operations

Use of AI: Our AI systems assist in automated call handling, including initial contact and data collection. They also aid in identifying and nurturing leads, analyzing interactions, and scheduling follow-up actions.

5. Third-Party Sharing

Data Processors and Partners: We may share personal information with third-party service providers, such as CRM systems or email marketing platforms, for processing purposes. We ensure all partners comply with applicable data protection laws.

6. User Rights

Data Access and Management: You have the right to access, modify, or request the deletion of your personal information. You may also opt out of receiving calls from us at any time.

7. Security Measures

Data Protection: We implement robust security measures to protect your personal information, in compliance with GDPR, CCPA, and other relevant data protection laws.

8. Children’s Privacy

Policy: We do not knowingly collect information from children. If we become aware that we have inadvertently collected personal information from a child, we will delete it promptly.

9. Policy Changes

Notification of Changes: We may update this Privacy Policy from time to time. Any changes will be communicated through our website or via direct communication. Your continued use of our services constitutes acceptance of any such changes.

10. Applicable Laws and Regulations

Compliance: We adhere to relevant laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring transparency in data collection and usage.

Privacy Policy Terms

Users must accurately report the number of leads in their file. We allow a leniency of up to 10 extra unaccounted leads or phone numbers in favor of Chaticom AI. It is at our discretion whether to fulfill these extra 10 leads based on our relationship with the client. If a user states they have fewer leads than they actually have in the file, they will be charged the full amount. When Chaticom AI provides leads, we ensure they adhere to relevant rules and regulations. However, if the client provides their own leads, it is the client’s responsibility to ensure compliance with applicable rules and regulations. The client assumes responsibility for any consequences if their leads do not follow these rules.

When purchasing leads, we strive to fulfill user preferences. However, Chaticom AI’s resources may sometimes be limited in finding leads within very specific areas or niches. We will do our best to meet the needs as requested by the user but cannot guarantee the availability of leads in all requested categories.