Chaticom AI – Terms and Conditions
1. Service Scope and Nature
1.1 Description of Services: Chaticom AI provides AI-based voice interactions, delivering both scripted and customized messages on behalf of our clients. Our AI systems identify themselves as AI assistants during calls and may include call recording and monitoring for quality assurance purposes.
2. Compliance Requirements
2.1 Adherence to Laws: Chaticom AI adheres to all applicable laws, including but not limited to telemarketing regulations and data protection laws.
2.2 Do Not Call Compliance: We strictly respect “Do Not Call” lists and ensure compliance with them in all outreach activities.
3. Cold Calls and Lead Regulation
3.1 Lead Purchases: When clients purchase leads through Chaticom AI, we ensure that these leads comply with relevant laws.
3.2 Client-Provided Leads: If leads are provided by the client, the client assumes full responsibility for ensuring these leads are compliant with all applicable laws. Chaticom AI disclaims any liability arising from non-compliance in such cases.
4. Data Protection and Privacy
4.1 Compliance with Data Protection Laws: We comply with GDPR, CCPA, and other applicable data protection laws. This includes transparency about our data collection, usage, and security practices.
4.2 Data Usage: Information collected during interactions may be used to enhance service quality and for analytics, subject to data protection regulations.
5. Opt-Out Mechanism
5.1 Opt-Out Rights: Individuals may opt-out of receiving calls from Chaticom AI at any time. We provide clear and accessible methods for opting out, including during the call and through our website.
6. Client Responsibilities
6.1 Compliance and Accuracy: Clients must ensure compliance with all relevant laws and regulations, provide accurate information, and obtain necessary consents from their customers.
6.2 Liability for Misuse: Clients are responsible for any misuse of the service, including any legal actions arising from non-compliance with applicable laws.
7. Liability and Indemnification
7.1 Limitation of Liability: Chaticom AI’s liability is limited to the maximum extent permitted by law. We are not liable for any indirect, incidental, or consequential damages.
7.2 Indemnification: Clients agree to indemnify and hold Chaticom AI harmless from any claims, damages, losses, or expenses arising out of or related to the misuse of services or violation of these terms.
8. Governing Law and Dispute Resolution
8.1 Governing Law: These Terms and Conditions are governed by the laws of the jurisdiction where Chaticom AI is headquartered.
8.2 Dispute Resolution: Any disputes arising under these terms will be resolved through binding arbitration, as per the rules of NZDRC. The arbitration will be conducted in [location].
9. Amendments and Updates to Terms and Conditions
9.1 Right to Amend: Chaticom AI reserves the right to update or modify these Terms and Conditions at any time. Clients and users will be notified of any changes through our website or direct communication.
9.2 Acceptance of Changes: Continued use of our services following any changes to these terms constitutes acceptance of those changes.
By using Chaticom AI’s services, clients and users agree to these Terms and Conditions. It is essential to regularly review these terms to stay informed of any updates or changes. Chaticom AI is committed to providing transparent and compliant services, and we appreciate your cooperation in adhering to these terms.